Tea
Is your tea organic?
Yes, our herbal tea range is organic. This includes Camomile on the Nile, Matilda’s Lemongrass & Ginger, Persian Mint & Sicilian Citrus Tea.
Where does your tea come from?
Our tea, herbs and flowers come from all over the world, including Australia.
Which is the best tea infuser to buy?
With so many choices it’s easy to end up with a kitchen drawer full of unused tea infusers. Our choice is a basket infuser with a fine mesh, because: it has multiple uses and can be used in a cup or teapot; it suits almost all types of tea – black, green and herbal – with minimal sediment; it makes it easy to empty used leaves into the compost or bin and rinse out; and most importantly, a basket allows the tea to move while brewing, a critical step in the brewing process.
How do I make the perfect pot of tea?
Here’s how to make a pot of classic black tea:
- Pre-warm your teapot with hot water. Tip the water out after a few minutes.
- Fill your kettle with fresh cold water from the tap (boiling water a second time results in a flat cup of tea due to the loss of oxygen).
- Place 1 heaped teaspoon of loose leaf tea per cup (e.g. a four-cup pot = 4 heaped teaspoons).
- Pour the boiling water into the pot and steep your tea for 3–5 minutes.
- Gently rock your teapot from side to side to ensure a well-balanced blend.
- Remove the basket infuser (if you have used one).
- Pour & enjoy.
Ordering online
Do I have to create an account to shop with Monista Tea Co.?
No. You can check out as a guest.
Has my order gone through successfully?
All successful orders display the message “Thank You. Your order has been received” and you will also receive an order confirmation email. Occasionally this may end up in your junk folder, so please check there as well.
Can I amend or cancel my order after it has been confirmed and paid for?
Once you’ve placed your order, changes can be made prior to receiving your dispatch email. Changes can be made by emailing sales@monista.com.au.
Can I gift-wrap my order and include a personalised message?
Our gifting service is complimentary. Your order will be wrapped in a Monista gift box, and we encourage you to include a personalised message. All our packaging is plastic free.
If my order is a gift, will it include any reference to pricing?
No. We email the receipt directly to you, but include a packing slip with the order so the recipient knows who the gift is from. There are no prices on the packing slip.
Tracking my order
Tracking details for your online order will be emailed to you once the order has been dispatched. This is usually sent within 1–2 business days after you place your order.
Shipping
What are Monista Tea Co.’s Australian shipping costs?
Enjoy free delivery for all online purchases over $75 within Australia. Online purchases of $75 or less can be delivered for $9.95 within Australia. Express shipping is available for a flat fee of $15 anywhere in Australia. International shipping to select countries is a flat rate of AUD $30.00.
How long does it take for orders to be dispatched?
Standard delivery: dispatch from our Melbourne warehouse is 1–2 business days from the time your order is confirmed. Express delivery: dispatched no later than the next business day. This does not include weekends or public holidays. Once dispatched you will receive a confirmation email, followed by an email from Australia Post with your tracking number.
How long will my order take to be delivered?
We ship all orders with Australia Post. Domestic: standard typically 3–5 business days, express 1–3 business days. International: Australia Post estimates up to 10–28 business days (a guide only, not including customs processing on arrival).
Does Monista Tea Co. ship overseas?
International shipping for AUD $30.00 is available to Canada, New Zealand, Singapore, the United Kingdom and the United States. For all other international destinations, please email your order to info@monista.com.au and we will provide a shipping quote.
Does Monista ship to a PO Box?
Yes. Please enter your PO Box address into the delivery address field as normal.
Will I have to pay duties or taxes on my order?
No GST is charged on international orders (delivery address outside Australia). Monista Tea Co. is not liable for any additional duties, taxes or surcharges payable upon delivery to your country. If unsure, we recommend checking with local authorities before placing your order.
I haven’t received my order yet
If your delivery time has passed the estimated timeframe and you are unable to track your order, please email info@monista.com.au.
Returns
What is Monista Tea Co.’s return policy?
We accept returns for faulty, damaged, or incorrect items. Due to Australian health and safety regulations, we are unable to accept returns for change of mind. Items must be unopened, unused and in their original condition. Returns must be initiated within 14 days of receiving the item (Australian orders) or 30 days (international orders). Return postage is the responsibility of the customer unless the item is confirmed faulty or incorrect – we recommend a trackable service as we cannot refund lost parcels.
How do I initiate a return?
Please email our team at sales@monista.com.au with your order number, the reason for your return, and any relevant photos. We’ll get back to you with a return address.
When will I receive my refund?
Once we receive and inspect the returned item(s), refunds are processed within 3–5 business days to your original payment method. We cannot refund to a different account. The cost of delivery is not included in the refund.