Privacy Policy

This Privacy Policy sets out how Monista Tea Co Pty Ltd (Monista) manages personal information, including in relation to our website (our Website). In this Privacy Policy, personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

Monista complies with the Privacy Act 1988 (Cth) (Privacy Act), the applicable Australian Privacy Principles under that Act and any other applicable privacy laws when handling personal information. We take the protection of your personal information seriously.

Consent

By providing personal information to us, you consent to us collecting, holding, using, analysing and disclosing your personal information in accordance with and for the purposes specified in this Privacy Policy. You are not required to provide personal information to us. However, if you do not provide us with all the information we request, the services we provide to you may be affected.

Collection

The types of personal information we collect may include: your name, date of birth, address, phone number, email address and credit card details; your customer reference number or subscriber membership number; what, how and when you buy from us or have expressed an interest in buying from us; and your stated or likely preferences, for example whether you may be interested in particular products or promotions.

We collect personal information for the purpose of: supplying our goods and services; direct marketing; the general management and conduct of our business; and complying with our legal obligations. We may also use personal information for related purposes that would be reasonably expected by you.

We may collect personal information from you through our Website and when you communicate with us (by email, telephone, social media, in writing or in person). We also collect information using “cookies” on our Website for the purposes of operating an efficient online service and tracking the patterns of behaviour of visitors. Although you can usually modify your browser to prevent cookie use, if you do this our Website may not work properly for you.

Use and disclosure

We will not use or disclose your personal information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented or we are permitted to do so by law. We may disclose your personal information to our related companies, third parties who assist us in supplying our services or who perform operational, administrative and other related functions on our behalf (including technology and business service providers), and to others in order to comply with our legal obligations.

Unless you have opted out, you consent to us using your personal information for direct marketing purposes to tell you about services and offers that we think may be of interest to you. We may contact you by mail, telephone, email, social media or SMS. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.

Integrity of personal information

We will take such steps as are reasonable in the circumstances to ensure the personal information we collect is accurate, up-to-date and complete, and to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. If we hold personal information that is no longer needed for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy or permanently de-identify it.

Access to and correction of personal information

You can request access to any personal information we hold about you (subject to certain legal exceptions). Before providing access we may require some proof of identity, and we may charge a reasonable fee if your request requires substantial effort. If we are satisfied that any personal information we hold is inaccurate, incomplete, out of date, misleading or irrelevant, we will take reasonable steps to correct it.

Please let us know if you have any concerns or complaints about the way we are handling your personal information. If we are unable to satisfactorily resolve your concern, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

Other organisations’ websites

The Website and our email communications may contain links to other websites. We do not control these websites or their content, and if you visit them they will be governed by their own terms of use (including privacy policies).

Changes to this Privacy Policy

We may amend this Privacy Policy in whole or part at our discretion. Any changes will be effective immediately upon posting the revised Privacy Policy on the Website. By continuing to access our services following any changes, you will be deemed to have agreed to such changes.