Refund policy

We accept returns for faulty, damaged, or incorrect items. Due to Australian health and safety regulations, we are unable to accept returns for change of mind. Items must be unopened, unused and in their original condition.

Returns must be initiated within 14 days of receiving the item (Australian orders) or 30 days (international orders). Return postage is the responsibility of the customer unless the item is confirmed faulty or incorrect — we recommend a trackable service as we cannot refund lost parcels.

How do I initiate a return?
Please email our team at sales@monista.com.au with your order number, the reason for your return, and any relevant photos. We'll get back to you with a return address.

When will I receive my refund?
Once we receive and inspect the returned item(s), refunds are processed within 3–5 business days to your original payment method. We cannot refund to a different account. The cost of delivery is not included in the refund.