Monista complies with the Privacy Act 1988(Cth) (Privacy Act), the applicable Australian Privacy Principles under that Act and any other applicable privacy laws when handling personal information. We take the protection of your personal information seriously.
You are not required to provide personal information to us. However if you do not provide us with all the information we request, the services we provide to you may be affected.
The types of personal information we collect may include:
- your name, date of birth, address, phone number, email address, credit card details;
- your customer reference number or subscriber membership number;
- what, how and when you buy from us or have expressed an interest in buying from us; and
- your stated or likely preferences, for example whether you may be interested in particular products or promotions.
We collect personal information for the purpose of:
- supplying our goods and services;
- direct marketing;
- the general management and conduct of our business; and
- complying with our legal obligations.
We may also use personal information for related purposes that would be reasonably expected by you.
We may collect personal information from you through our Website and when you communicate with us (either by email, telephone, social media, in writing or in person).
We also collect information using “cookies” on our Website for the purposes of operating an efficient online service and tracking the patterns of behaviour of visitors to the Website. Although you can usually modify your browser to prevent cookie use, if you do this, our Website may not work properly for you.
Use and disclosure
We will not use or disclose your personal information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented to that other purpose or we are permitted to do so by law.
We may disclose your personal information to our related companies, third parties who assist us in supplying our services or who perform operational, administrative and other related functions on our behalf (including technology and business service providers), and to others in order to comply with our legal obligations.
In all cases, unless you have opted out, you consent to us using your personal information for direct marketing purposes in order to tell you about services and offers that we think may be of interest to you. We may contact you by mail, telephone, email, social media or SMS to market our services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
Integrity of personal information
We will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information we collect is accurate, up-to-date, and complete, and that the personal information we use and disclose is accurate, up-to-date, complete and relevant (having regard to the purpose of the use or disclosure). To assist us, please ensure that the information you provide to us is accurate, up-to-date, and complete.
We will also take such steps (if any) as are reasonable in the circumstances to protect the personal information we collect and hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
If we hold personal information about you that is no longer needed for any purpose for which it may be used or disclosed, we will take such steps as are reasonable in the circumstances to destroy or permanently de-identify that personal information.
Access to and correction of personal information
You can request, and we will provide you with access to, any personal information we hold about you (subject to certain legal exceptions). If a legal exception applies and we decide not to provide you with access to any personal information we hold about you, we will advise you of the reasons for our decision.
Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.
If we are satisfied that any personal information we hold about you is inaccurate, incomplete, out of date, misleading or irrelevant (having regard to the purpose for which it is held) we will take such steps (if any) as are reasonable in the circumstances to correct that personal information. This may include notifying third parties to whom we have disclosed that personal information. If we do not agree that personal information we hold about you is inaccurate, incomplete, out of date, misleading or not relevant you may ask that we attach a statement to this effect to our record.
Please let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. We will review any complaints and respond to them within a reasonable period of time.
If we are unable to satisfactorily resolve your concern or complaint, you can contact the Office of the Australian Information Commissioner (OAIC). To make a query concerning your privacy rights, or to lodge a complaint with the OAIC about how we have handled your personal information, you can contact the Commissioner’s hotline on 1300 363 992. The OAIC has the power to investigate the matter and make a determination.
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Monista Tea Co Pty Ltd
Address: PO Box 8650, Armadale, Victoria, 3143
Attention: Privacy Officer
Last updated: November 2018