$9.95 AUSTRALIA WIDE FLAT RATE SHIPPING OR FREE FOR ORDERS OVER $60 • NOW SHIPPING TO NEW ZEALAND (FLAT RATE AUD$20)
FAQ2021-07-31T05:22:48+00:00

TEA

How do I use the Monista Tea Basket Infuser?2021-04-24T02:15:50+00:00
Is your tea Organic?2021-04-24T02:13:42+00:00

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Where does your tea come from?2021-04-24T02:13:16+00:00

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Which is the best tea infuser to buy?2021-03-05T21:58:19+00:00
We are often asked which tea infuser is best for loose leaf tea? With so many choices it is easy to end up with a kitchen draw full of tea infusers that are not used. Our choice is a basket infuser with a fine mesh. The reasons are:
1) It has multiple uses. It can be used in a cup or teapot, eliminating the need for multiple tea infusers for different tea occasions.
2) It suits almost all types of tea – black tea, green tea and herbal tea. A basket with a fine mesh will ensure a clean cup of tea with minimal tea sediment.
3) They make it very easy to empty your used tealeaves into the compost or bin and are very easy to rinse out after use.
3) Finally and we think most importantly, a tea basket will allow the tea to move while brewing. Many infusers do not allow the tea to move, a critical steep in the brewing process.
How do I make the perfect pot of tea?2021-04-23T22:49:43+00:00

Here’s how to make a pot of classic black tea:

1. Pre-warm your teapot with hot water. Tip the water out after a few minutes.
2. Fill your kettle with fresh cold water from the tap (boiling water a second time will result in a flat cup of tea due to the loss of oxygen).
3. Place 1 heaped teaspoon of loose leaf tea per cup e.g. four cup pot = 4 heaped teaspoons.
3. Pour the boiling water into the pot and steep your tea for 3-5 minutes.
4. Gently rock your teapot from side to side to ensure a well balanced blend.
5. Remove the basket infuser (if you have used one).
6. Pour & Enjoy

ORDERING ONLINE

Shipping Policy:2021-04-23T22:26:58+00:00

Please note that Monista Tea Co. is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.

Please note that all shipping timeframes are from the time of dispatch. Dispatch of your online order from our Melbourne warehouse will be between 1 – 3 business days from the time your order is confirmed. Please note that this does not include weekends or public holidays.

How long will my order take to be delivered?2021-04-23T22:26:04+00:00

We ship all orders with Australia Post. Australia Post provide the following estimates for delivery:

Domestic shipping timeframes:
Standard: Typically 3 – 5 business days
Express: 1 – 3 business days

International shipping timeframes:
Australia Post estimates international delivery can be up to 10 – 28 business days. Please note this is a guide only and does not include any customs processing time upon arrival at the destination.

How long does it take for orders to be dispatched?2021-04-23T22:24:58+00:00

Standard delivery:
Dispatch of your online order from our Melbourne warehouse will be between 1- 3 business days from the time your order is confirmed.

Express delivery:
Express orders are dispatched no later than next business day from our Melbourne warehouse.

Please note: That this does not include weekends or public holiday and selected delivery times will apply after dispatch.

Once your order is dispatched from our warehouse you will receive a dispatch confirmation email. Shortly after you will also receive an email from Australia Post. Click on the tracking number to get updates on the location and progress of your order.

What delivery service does Monista Tea Co. use?2021-04-23T22:21:18+00:00

All orders are dispatched from our Australian Warehouse and are shipped with Australia Post.

Can I gift-wrap my order and include a personalised message?2021-04-23T22:19:52+00:00

Our gifting service is complimentary. You have a choice between a soft white muslin bag (maximum two canisters per bag) or a white gift box with a monogrammed Monista ribbon. We also encourage you to include a personalised message.

All our packaging is plastic free.

If my order is a gift will it include any reference to pricing?2021-04-23T22:18:29+00:00

No. We will e-mail the receipt directly to you, but will include a packing slip with the order to make sure the recipient knows who the gift is from. There are no prices on the packing slip.

Can I amend/cancel my order after it has been confirmed and paid for?2021-04-23T22:17:21+00:00

Once you’ve placed your order changes can be made prior to receiving your dispatch e-mail. Changes can be made via e-mailing info@monista.com.au.

Tracking my order?2021-04-23T22:16:47+00:00

Tracking details for your online order will be emailed to you from Australia Post. This is usually sent within 1 – 3 business days after you place your order.

Has my order gone through successfully?2021-04-23T22:15:37+00:00

All successful orders will display the message “Thank You. Your order has been received” and you will also receive an order confirmation email. Occasionally this may end up in your “junk folder” so check that as well.

Do I have to create an account to shop with Monista Tea Co.?2021-04-23T21:57:56+00:00

No. You can check out as a guest.

SHIPPING

Will I have to pay duties or taxes on my order?2021-04-23T22:34:52+00:00

No GST is charged on international orders (orders with a delivery address outside Australia). Monista Tea Co. is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.

Does Monista Tea Co. Ship overseas?2021-04-23T22:34:18+00:00

Monista Tea Co. Currently ships to New Zealand for AUD$20.00.

For all other International shipping please e-mail your order to info@monista.com.au and we will provide you with a shipping quote.

What are Monista Tea Co’s. Australian shipping costs?2021-04-23T22:30:27+00:00

You can enjoy free delivery for all online purchases over $60 within Australia.
Online purchases of $60 or less can be delivered for $9.95 within the Australia.

Express shipping is available for a flat fee of $15 anywhere in Australia.

Shipping to New Zealand is a flat rate of AUD$20.00

Does Monista ship to a PO Box?2021-04-23T22:46:46+00:00

Yes. Please enter your PO Box address into the delivery address field as normal.

I haven’t received my order yet2021-04-23T22:28:12+00:00

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please send an e-mail to info@monista.com.au

RETURNS

What is Monista Tea Co.’s return policy?2021-04-23T22:36:04+00:00

We want you to be completely satisfied with your Monista Tea Co. purchase.

If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original packaging and we will provide a full refund.

Please note: If you wish to receive a refund for items purchased, please note Monista Tea Co. do not cover the cost to return these items to us.

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